How to Fix "A Ubisoft Service Is Currently Unavailable" Error (2024)

How to Fix “Ubisoft Service Is Currently Unavailable” Error on Windows 11

The Ubisoft Connect client is trouble-free for the most part. However, when there’s a connection issue, you get “A Ubisoft service is currently unavailable” error message when trying to launch it. This article will provide more information about this error, including its causes, and offer several ways to fix it.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (1)

Connection lost

A Ubisoft service is currently unavailable. Please try again later.

What Causes “A Ubisoft Service Is Currently Unavailable” Error?

The “Ubisoft Service Is Currently Unavailable” error indicates that Ubisoft Connect couldn’t connect to Ubisoft servers due to a connection issue. Our research has revealed several possible reasons why this error may occur.

  • Incorrect system time and date. It’s been known for a long time that the “Ubisoft Service Is Currently Unavailable” error can occur if your system’s time and date are incorrect. Check if your system’s time and date are in sync with the region you’re in, and set the correct time and date if they’re not.
  • Interference from Hamachi. It has been established that Hamachi tends to hinder the functionality of Ubisoft Connect. Therefore, we recommend uninstalling Hamachi.
  • Faulty or corrupted Ubisoft-related process. A faulty Ubisoft Connect background process can prevent Ubisoft Connect from connecting to its servers. The faulty process found in the ProgramData folder can be seen running in Task Manager and will have a name consisting of random characters, some of which will be capitalized.
  • Incompatibility with IPv6. The error can occur when Ubisoft Connect uses IPv6 to connect to its servers. Disabling IPv6 so that only IPv4 is used will fix this error.
  • Misconfigured network settings. Misconfigured network settings can also cause this error. Changing your DNS server address, disabling your proxy server, and resetting your network settings to default may fix it.
  • Note: Before trying any of our fixes, check if Ubisoft servers are down at DownDetector. Also, restart your PC and your Internet router and check if the error goes away. If restarting doesn’t help, try the fixes below.

Video Tutorial on How to Fix “A Ubisoft Service Is Currently Unavailable” Error

Table of Contents:

  • Introduction
  • Method 1. Set the Correct Time and Date
  • Method 2.
  • Method 3. Change the DNS Server Address
  • Method 4. Disable the IPv6 Protocol
  • Method 5. Disable Proxy Server
  • Method 6. Uninstall Hamachi
  • Method 7. Reset Network Settings
  • Video Tutorial on How to Fix “A Ubisoft Service Is Currently Unavailable” Error

Method 1. Set the Correct Time and Date

You should first check if your computer’s time and date are in sync with the region you’re in. Incorrect time and date often are known to cause connection issues in Ubisoft Connect.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (2)

1. Right-click the Start button and select Settings.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (3)

2. Select the Time & language panel and click Date & time.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (4)

3. Toggle on Set time automatically if it’s disabled.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (5)

4. If it was already enabled, but the time is still wrong, toggle off the Set time automatically slider.

5. Then, click Change next to Set the date and time manually.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (6)

6. Set the correct time and date and click Change.

Note: If your PC shows the incorrect time the next time you boot it up, the battery on your motherboard may be dead. Consider replacing it.

[Back to Table of Contents]

Method 2. Run the Deployment Image & Servicing Management (DISM) and System File Checker (SFC) Scans

Sometimes, network-related problems stem from corrupted system files. To repair and replace corrupted and missing system files, run DISM and SFC commands.

The Deployment Image Servicing and Management (DISM) is a command-line tool that can repair a damaged/corrupted Windows image. The System File Checker (SFC) is a utility that can repair and replace corrupted Windows system files.

1. Hold down Windows+R keys to open Run.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (7)

2. In the Run dialog box, type in CMD and hold down Ctrl+Shift+Enter keys to open the Command Prompt as an administrator.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (8)

3. In the Command Prompt window, type in DISM /Online /Cleanup-Image /ScanHealth and press Enter.

4. Type in DISM /Online /Cleanup-Image /RestoreHealth and press Enter.

5. Then, type in SFC /ScanNow and press Enter.

6. Close the Command Prompt and restart your PC.

[Back to Table of Contents]

Method 3. Change the DNS Server Address

Ubisoft Connect may experience connection issues due to your current DNS server. Changing your DNS server to a static third-party server can fix the error. Many users have reported successfully fixing this error by applying this method.

1. Hold down Windows+R keys to open Run.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (9)

2. In the Run dialog box, type in ncpa.cpl and click OK.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (10)

3. Right-click the network adapter and select Properties.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (11)

4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (12)

5. Tick Use the following DNS server addresses.

6. In the Preferred DNS server, type in 1.1.1.1

7. In the Alternate DNS server, type in 1.0.0.1

8. Click OK.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (13)

9. Then, select Internet Protocol Version 6 (TCP/IPv6) and click Properties.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (14)

10. Tick Use the following DNS server addresses.

11. In the Preferred DNS server, type in 2606:4700:4700::1111

12. In the Alternate DNS server, type in 2606:4700:4700::1001

13. Click OK.

14. Restart your PC.

[Back to Table of Contents]

Method 4. Disable the IPv6 Protocol

Disabling Internet Protocol Version 6 (IPv6) is a fix recommended by Ubisoft Support and has fixed this error for many users. We recommend updating your Windows operating system before applying this fix.

1. Hold down Windows+R keys to open Run.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (15)

2. In the Run dialog box, type in ncpa.cpl and click OK.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (16)

3. Right-click the network adapter and select Properties.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (17)

4. In the Networking tab, uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK.

[Back to Table of Contents]

Method 5. Disable Proxy Server

A proxy server may cause network connection issues and trigger “A Ubisoft Service Is Currently Unavailable” Error. Disable your proxy server if you have one set up, and check if that fixes the issue.

1. Hold down Windows+R keys to open Run.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (18)

2. In the Run dialog box, type in inetcpl.cpl and click OK.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (19)

3. In the Internet Properties window, select the Connections tab.

4. Click LAN settings.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (20)

5. Unmark Use a proxy server for your LAN.

6. Mark Automatically detect settings.

7. Click OK.

[Back to Table of Contents]

Method 6. Uninstall Hamachi

Hamachi is known to interfere with Ubisoft connect and trigger “A Ubisoft service is currently unavailable” error. Many users have attested to fixing this error by uninstalling Hamachi from their computers. Note that Hamachi is a third-party service that is not part of the Windows operating system.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (21)

1. Right-click the Start button and select Apps and Features.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (22)

2. Scroll through the applications list and locate LogMeIn Hamachi.

3. Click the three dots next to LogMeIn Hamachi and click Uninstall.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (23)

4. Click Uninstall again to confirm the removal.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (24)

5. Tick the Remove all user settings checkbox and click Uninstall.

6. Restart your PC once Hamachi is uninstalled.

[Back to Table of Contents]

Method 7. Reset Network Settings

If your network settings have been misconfigured, resetting them should fix your issue with Ubisoft Connect.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (25)

1. Right-click the Start button and select Settings.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (26)

2. Select Network & internet in the left panel and select Advanced network settings.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (27)

3. Then, select Network reset.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (28)

4. In the Network reset window, click Reset now.

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (29)

5. Click Yes to confirm the reset.

6. Restart your PC.

Did this article help you fix “A Ubisoft Service Is Currently Unavailable” error on your PC? Let us know in the comments below.

[Back to Top]

▼ Show Discussion

Back To Top

How to Fix "A Ubisoft Service Is Currently Unavailable" Error (2024)

FAQs

How do I fix Ubisoft services are currently unavailable? ›

To resolve the issue: • Open the Run command by pressing Windows key and R at the same time. Type "%LocalAppData%" in the box available. Delete the "Ubisoft Game Launcher" folder. You should now be able to open Ubisoft Connect PC without issues.

How do I fix Ubisoft online service error? ›

Troubleshooting login issues in Ubisoft Connect PC
  1. Check for ongoing maintenances or degradations of Ubisoft Services.
  2. Check your internet connection.
  3. Check if Ubisoft Connect PC is running offline. ...
  4. Check your security software.
  5. Update Ubisoft Connect PC to the latest version.

Why can't I connect to Ubisoft servers? ›

Make sure that Ubisoft Connect PC is not set to offline mode Using Ubisoft Connect PC in Offline mode may prevent you from being able to log in. Check whether Ubisoft Connect PC is running into connectivity issues Connectivity issues affecting your device can make you unable to log into the Desktop Application.

Why is Ubisoft saying unavailable? ›

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc. To resolve this issue, please: Close Ubisoft Connect PC.

Are Ubisoft servers down today? ›

User reports indicate no current problems at Ubisoft Connect.

Why isn't Ubisoft working? ›

Make sure that Ubisoft Connect PC is not set to offline mode Using Ubisoft Connect PC in Offline mode may prevent you from being able to log in. Check whether Ubisoft Connect PC is running into connectivity issues Connectivity issues affecting your device can make you unable to log into the Desktop Application.

How do I clear my Ubisoft cache? ›

Go to the Ubisoft Connect PC installation location. Right-click on the "cache" folder and rename it to something else, such as "cache_backup". Restart Ubisoft Connect PC. A new and empty cache folder will be created automatically.

Why won't Ubisoft let me pay? ›

Check the expiration date and validity date of your card. Confirm that your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update your subscription details at any time.

Where can I install XDefiant? ›

You can download XDefiant here or directly via the platform store of your choice, such as Ubisoft Connect, PlayStation or Xbox. Is XDefiant free to play? Absolutely! XDefiant is a free-to-play game, ensuring that everyone can join in on the action.

Why can't i login to my Ubisoft account? ›

Resetting your password may resolve any authentication issues. Should the issue persist on our Ubisoft webpages, please try our browser troubleshooting steps. Using the latest version of the Desktop App helps ensure that you have all of the updates necessary to run the software correctly.

Why is my Ubisoft Connect not working on Siege? ›

If you are affected by this error, please try to play the game on the same device but using a different internet connection (for example, try to set up a mobile hotspot). If playing on another network resolves this situation, please contact your ISP to inquire about potential issues with the internet connection.

Why can't i connect to Ubisoft on Xbox? ›

Power cycle your consolePerforming a full power cycle allows your console to shut down fully before restarting, and may resolve the issues you are experiencing. Unlink and re-link your Xbox accountUnlinking and re-linking your Xbox and Ubisoft accounts may help resolve the issue.

How do I enable Ubisoft Connect? ›

The Ubisoft Connect PC overlay allows you to access some Ubisoft Connect functions, such as your friends list or the chat, while in-game. By default, you can open the overlay while a game is running by pressing shift and F2 on your keyboard.

How to fix XDefiant services are not available at this time? ›

Fixing the XDefiant "Ubisoft services are not available" error is quite straightforward. You must update both the game and Ubisoft's client, i.e., Ubisoft Connect to its latest version to bypass the problem.

Why is Ubisoft chat unavailable? ›

Some Ubisoft Connect PC users may experience issues with not being able to send or receive game invitations or chat messages. You can resolve this by restarting the client to start automatic updates or installing the latest version manually.

Why won't Ubisoft let me play games? ›

Restarting the desktop app may resolve temporary issues which are preventing the game from launching. If any of the game files are corrupted, you will have an option to repair them through the file verification function.

Why won't my Ubisoft Connect work on Xbox? ›

Resetting the hardware you use to connect to the internet may resolve common connectivity issues. Various factors may affect the quality of your connection when you use Wi-Fi. Try switching to a wired connection to check whether your wireless connection is causing issues.

References

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Lidia Grady

Last Updated:

Views: 5435

Rating: 4.4 / 5 (65 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Lidia Grady

Birthday: 1992-01-22

Address: Suite 493 356 Dale Fall, New Wanda, RI 52485

Phone: +29914464387516

Job: Customer Engineer

Hobby: Cryptography, Writing, Dowsing, Stand-up comedy, Calligraphy, Web surfing, Ghost hunting

Introduction: My name is Lidia Grady, I am a thankful, fine, glamorous, lucky, lively, pleasant, shiny person who loves writing and wants to share my knowledge and understanding with you.